Your feedback is important. We appreciate your open and frank comments and use these to review and improve our services.
Our survey What is Your Opinion of our Service?, is available from the nurses’ station on your ward. Envelopes are provided for confidentiality. Completed surveys can be left at the nurses' station or at reception.
Urgent issues should be brought to the attention of the ward Nurse Unit Manager immediately. If he or she is unavailable, there will be a designated nurse in charge who will be able to help.
Patient Liaison Manager
If you have an important issue you want to discuss with someone other than staff in your ward, you can speak to the Patient Liaison Manager.
Our Patient Liaison Manager's role is to protect the rights and interests of our patients, staff and visitors. This involves resolving complaints and applying what is learned to improve the hospital's service.
The Patient Liaison Manager is available during business hours on (03) 9411 7111. Alternatively, you can post your comments to:
Patient Liaison Manager
St Vincents & Mercy Private Hospital
59-61 Victoria Parade
Fitzroy VIC 3065
Office of the Health Services Commissioner
The Health Services Commissioner is a free and confidential service established by the Victorian Government and helps people make their concerns known to health providers.
The office helps protect your right of access to your health information, conciliates formally and informally between consumers and providers of health services. It also helps resolve complaints and uses information obtained to recommend improvements to services.
For more information, contact the office of the Health Services Commissioner:
Phone: (03) 8601 5200
Toll free: 1800 136 066
Website: www.health.vic.gov.au/hsc
Consumer Participation Group
In line with industry best practice, we established a Consumer Participation Group in September, 2004. The group currently consists of seven consumer members who have volunteered their time to participate in the evaluation, planning and continuous improvement of services at our hospital.
The aim of the group is to be involved in four “on site” quality improvement activities per year. In addition other “at home” activities will be completed by mail. Examples of activities include:
- review of privacy and comfort issues in the day procedure unit redevelopment planning,
- input into review of the hospital website,
- review of draft revision of patient pre-admission documentation booklet.
If you are interested in being involved in the Consumer Participation Group, please contact the
Quality Co-ordinator or Patient Liaison Manager
St Vincents & Mercy Private Hospital
59 – 61 Victoria Parade
Fitzroy VIC 3065
Ph: (03) 9411 7439
feedback@stvmph.org.au
Further information about consumer participation can be obtained from the
National Resource Centre for Consumer Participation in Health
